Return & Refund Policy
At Lumora, we’re here to make things right.
Damaged or Incorrect Items
• Contact us within 30 days with photos/videos
• Full refund or replacement offered
• We’ll cover return shipping if needed
Lost or Delayed Orders
• If no tracking updates for 10+ business days, we’ll refund or resend
• Excludes delays from holidays or severe weather
Marked as Delivered, Not Received
• If misdelivered (confirmed by carrier), we’ll refund or resend
• If delivered to the correct address, we cannot refund
Returned to Sender
• If returned (excluding wrong addresses), we’ll refund or reship once received
Not Covered
• Buyer’s remorse or non-defective returns
• Cancellations after shipping
• Warranty claims (not offered currently)
Need Help?
Email us at hello.lumoraliving@gmail.com — we respond within 24 hours.
Shipping Policy
We’re here to make delivery simple, fast, and stress-free.
• Ships From: United States
• Ships To: U.S. only (excluding Alaska & Hawaii)
• Shipping Cost: Always free — no extra fees
• Delivery Time: 3–10 business days
• Shipping Method: We choose the best carrier for your area
Once your order ships, you’ll get a tracking number to follow your delivery from door to door.
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